MedCare Clinics
Healthcare • 12 locations
67% reduction in no-shows with AI appointment booking
A multi-location healthcare provider automates patient scheduling and reminders while maintaining full HIPAA compliance.
67%
Reduction in no-shows
4,200+
Monthly AI bookings
$240K
Annual savings
100%
Calls answered
The Challenge
Overwhelmed staff, frustrated patients
MedCare Clinics operates 12 healthcare facilities across the Midwest. With patient volume growing 30% year-over-year, their front desk teams were struggling to keep up with appointment scheduling calls.
The problem was threefold: patients couldn't get through to schedule (35% of calls went unanswered), no-show rates were climbing (28%), and staff burnout was leading to high turnover.
The financial impact: Each no-show cost an average of $200 in lost revenue. With 1,200+ monthly no-shows across all locations, MedCare was losing $240,000+ per month.
The Solution
HIPAA-compliant AI for healthcare
MedCare deployed Muum AI's Voice Agent and Chatbot with healthcare-specific configurations, including HIPAA compliance, EHR integration, and insurance verification workflows.
AI Voice Agent
Handles inbound calls 24/7. Schedules appointments, verifies insurance, and transfers to staff for complex cases.
Website Chatbot
Patients book appointments, check availability, and get answers to common questions without waiting on hold.
Automated Reminders
AI calls patients 48 and 24 hours before appointments. Can reschedule on the spot if patient can't make it.
HIPAA Compliance
Signed BAA, encrypted data storage, audit logs, and secure integration with Epic EHR.
Before vs. After
Transformation across all 12 clinic locations
Before Muum AI
After Muum AI
Implementation timeline
HIPAA-compliant deployment in 8 weeks
HIPAA Compliance Setup
Configured secure infrastructure, signed BAA, set up encrypted data handling
Voice Agent Training
AI learned appointment types, insurance verification, and clinic-specific protocols
Integration & Testing
Connected EHR system, tested booking flows, trained staff on handoffs
Phased Rollout
Launched at 3 pilot locations, then expanded to all 12 clinics
Our front desk staff was drowning in phone calls. Now patients book appointments at 2 AM, get reminder calls from AI, and our no-show rate dropped from 28% to 9%. The ROI was immediate.
Dr. Michael Torres
Chief Medical Officer, MedCare Clinics
Key results
Measured 90 days after full deployment
67%
Reduction in no-shows
From 28% to 9% no-show rate across all locations
4,200+
Monthly AI bookings
Patients book via chat or voice 24/7
$240K
Annual savings
Reduced front desk staffing needs by 40%
100%
Calls answered
No more missed calls or long hold times
Ready to reduce no-shows and save staff time?
See how much revenue you could recover with HIPAA-compliant AI automation.